Responsible Gaming

Katsubet Casino is committed to promoting a safer and more informed approach to online gambling. Gambling should be an enjoyable leisure activity, not a way to make money, solve financial problems or cope with difficult emotions. This page provides practical information to help Australian players make informed choices, understand their gambling behaviour and access support when it is needed.

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Gamble for entertainment, not income

Online gambling involves risk, and there is no guaranteed way to win. Each game is based on chance or on outcomes that cannot be predicted with certainty. Previous results do not change the odds of future results, and a winning streak does not mean that a further win is due. Likewise, a losing streak does not mean that a win is about to happen.

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Gamble for entertainment, not income Safer gambling tools and personal limits Recognising when gambling may be a problem Support for players, family and friends

Only gamble with money that you can afford to lose after essential living costs, bills, savings and other financial commitments have been covered. Never use rent, mortgage payments, household expenses, borrowed money or emergency funds for gambling. It is also important not to treat gambling as an investment, a source of regular income or a way to recover money that has already been lost.

Before you start

Set a spending limit for your gambling session and keep within it.
Decide how much time you will spend gambling before you begin.
Make sure you understand the rules, risks and costs associated with the games you choose.
Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to manage stress.
Keep gambling separate from essential household money and other financial responsibilities.
Accept that losses are part of gambling and do not plan to win them back.

Taking regular breaks can help you stay aware of how long you have been playing and how much you have spent. Consider using a timer, keeping a simple record of deposits and withdrawals, or checking your account activity regularly. A clear record can make gambling patterns easier to understand.

Safer gambling tools and personal limits

Katsubet Casino may provide account controls designed to help players manage their gambling. The tools available to you can depend on the account, product and applicable requirements. Where available, these controls may include deposit limits, loss or wagering limits, session reminders, reality checks, time limits, temporary breaks and account self-exclusion.

Using limits effectively

A limit works best when it is set before gambling begins and reflects an amount you can genuinely afford. Choose a daily, weekly or other suitable period based on your personal budget. Do not increase a limit simply because you have lost money or want to continue playing. If a limit is difficult to maintain, this may be a sign that you should take a longer break or seek support.

Deposit limits can help control the amount added to an account during a selected period.
Time limits and reminders can help you notice how long a session has continued.
A temporary break can prevent access for a chosen period and provide space to review your habits.
Self-exclusion is a stronger step for people who want to stop gambling for an extended period.
Marketing and promotional communications may be able to be reduced or turned off through available account preferences.

If you choose self-exclusion or another restriction, do not attempt to bypass it by opening another account, using another person’s account or asking someone else to gamble on your behalf. Tell trusted people about your decision so they can support you. If you have concerns about your gambling, contact the relevant support team or an independent gambling support service for guidance on the options available to you.

Account and identity protection

Keep your account details private and never allow another person to use your gambling account. Do not provide passwords, verification codes or payment information to anyone claiming to act for you unless you have independently confirmed who they are. Account sharing can make it harder to monitor spending and may interfere with safer gambling controls.

Recognising when gambling may be a problem

Problem gambling can affect anyone, regardless of age, income, background or previous experience. It may develop gradually, and a person may not recognise the effect on their finances, relationships, work or wellbeing until the pattern has become difficult to control. You do not need to wait for a crisis before asking for help.

Possible warning signs

Spending more time or money gambling than you originally intended.
Gambling with money set aside for bills, food, rent, savings or other necessities.
Chasing losses or feeling that you must continue until you win back money.
Borrowing money, selling belongings or using credit to fund gambling.
Feeling restless, anxious, irritable or unhappy when you are not gambling.
Trying to hide gambling activity, payments or losses from family and friends.
Arguing with people close to you because of gambling or neglecting responsibilities.
Gambling to escape loneliness, stress, sadness, boredom or other difficult feelings.
Attempting to stop or cut back but being unable to do so.
Experiencing financial, legal, work, study or health problems connected with gambling.

If any of these signs feel familiar, stop and review your gambling rather than trying to solve the problem through further play. Consider closing or restricting your account, arranging a break, telling someone you trust and contacting a qualified support service. A counsellor can help you understand what is happening and develop practical steps without judgement.

If gambling is affecting your safety or you are experiencing thoughts of self-harm, seek urgent help through appropriate emergency or crisis services in Australia. Your immediate safety is more important than any account, payment or gambling concern.

Support for players, family and friends

Support is available for people who gamble and for anyone affected by another person’s gambling. An independent gambling counsellor or support organisation can help with budgeting, urges, emotional wellbeing, relationship concerns and planning a break from gambling. Australian players can look for trusted services through Australian health, community or gambling-support organisations. These services may offer confidential information, counselling and referrals, subject to their own policies.

If you are supporting someone else

Choose a calm time to talk and focus on the effect of gambling rather than blaming or shaming the person. Explain what you have noticed, listen to their response and encourage them to seek professional support. You can also seek advice for yourself, even if the person who gambles is not ready to ask for help.

Protect essential household money and keep important financial information secure.
Avoid lending money to cover gambling losses or debts without obtaining independent financial advice.
Set clear boundaries about gambling, shared finances and access to accounts.
Encourage the person to use available limits, a temporary break or self-exclusion.
Keep records of concerning activity if you need to explain the situation to a counsellor or financial professional.
Look after your own wellbeing and arrange support for yourself.

Our approach

Katsubet Casino supports informed play and encourages players to use available account controls before gambling becomes difficult to manage. Where there are concerns about a player’s activity, additional information, verification or safer gambling steps may be requested in line with applicable requirements and internal procedures. These measures are intended to support player welfare, but no tool can replace personal awareness or professional advice.

Gambling should remain optional, affordable and within your control. Review your habits regularly, take a break whenever gambling stops feeling enjoyable, and ask for help early if you are concerned. For information about account restrictions or safer gambling options, use the support channels made available through the Katsubet Casino website.